July 28, 2007

C’mon, eBay…

Filed under: Uncategorized — numist @ 7:29 pm

So, last night I took my PowerBook 12″ and started putting new software on it. No Leopard yet (since it’s on my iMac, PowerMac and PowerBook 15″), I started with Safari 3, and then restored my browsing session that I had open in Safari 2.

No problems until i went to….

eBay's response to Safari 3

Hmm…. so a quick nip into customer support, and I submitted a form email last night using my personal email address, and recieved this reply before I woke up:

Dear Scott,

Thank you for writing eBay in regard to getting the message to upgrade
the browser.

I understand that you have just upgraded to Safari 3 and still you are
getting alt to upgrade he browser. i will be glad to assist you in this

In order to alert members to upgrade before their site experience is
significantly degraded, eBay is sending reminders to upgrade and
recommendations for specific Web browsers that will not only provide
improvements for using interactive features, but provide the latest
security updates.

If you receive this message, and do not want to upgrade at that moment,
you can temporarily snooze this upgrade message. eBay uses cookies to
remember your action. These cookies expire every few months. If you do
not upgrade your browser, this message will return when these cookies
expire, or you clear your cookies.

If you upgrade your browser you will no longer receive these messages.

It is my pleasure to assist you. Thank you for choosing eBay.

Veanna M.

eBay Customer Support

Original Message Follows:

Form Message
Subject: GS%T00030 Site issue (General issues)

User Feedback: Not Available

Browser Info: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-us)
AppleWebKit/522.11 (KHTML, like Gecko) Version/3.0.2 Safari/522.12

Home > Help > Contact Us > Technical Issues > General Issues > Issue

Error Message:
To effectively use eBay, we reccomend upgrading your Web browser.
Benifits of upgrading include the use of the latest security updates and
support of interactive Web features.

Reported URL:

Message: Just upgraded to Safari 3 and I’ve started getting this
message. Maybe the client string isn’t recognized by your software yet?


I just upgraded my browser. The error didn’t exist before! I replied again, but the reply I got was from someone else who didn’t read the quoted text and wanted me to repeat the issue I am having.

I don’t think I’m going to get much traction going through normal customer support. :/

If anyone out there knows anyone who works at eBay, please pass this browser recognition issue along.

Update: Apparently eBay thinks that I’m using Safari 1.0.

eBay thinks I’m using Safari 1.0…
Why recommend Firefox? That’s awful silly when there’s new versions of the same browser out…


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