ScottLog

July 28, 2007

C’mon, eBay…

Filed under: Uncategorized — numist @ 7:29 pm

So, last night I took my PowerBook 12″ and started putting new software on it. No Leopard yet (since it’s on my iMac, PowerMac and PowerBook 15″), I started with Safari 3, and then restored my browsing session that I had open in Safari 2.

No problems until i went to my.ebay.com….

eBay's response to Safari 3

Hmm…. so a quick nip into customer support, and I submitted a form email last night using my personal email address, and recieved this reply before I woke up:

Dear Scott,

Thank you for writing eBay in regard to getting the message to upgrade
the browser.

I understand that you have just upgraded to Safari 3 and still you are
getting alt to upgrade he browser. i will be glad to assist you in this
regard.

In order to alert members to upgrade before their site experience is
significantly degraded, eBay is sending reminders to upgrade and
recommendations for specific Web browsers that will not only provide
improvements for using interactive features, but provide the latest
security updates.

If you receive this message, and do not want to upgrade at that moment,
you can temporarily snooze this upgrade message. eBay uses cookies to
remember your action. These cookies expire every few months. If you do
not upgrade your browser, this message will return when these cookies
expire, or you clear your cookies.

If you upgrade your browser you will no longer receive these messages.

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely,
Veanna M.

eBay Customer Support
_____________________________________________

Original Message Follows:
————————-

Form Message
D_ID072720072306D_ID/W_ID117264009W_ID/S_ID000S_ID
Subject: GS%T00030 Site issue (General issues)

User Feedback: Not Available

Browser Info: Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en-us)
AppleWebKit/522.11 (KHTML, like Gecko) Version/3.0.2 Safari/522.12

Home > Help > Contact Us > Technical Issues > General Issues > Issue
Details

Error Message:
To effectively use eBay, we reccomend upgrading your Web browser.
Benifits of upgrading include the use of the latest security updates and
support of interactive Web features.

Reported URL: http://my.ebay.com

Message: Just upgraded to Safari 3 and I’ve started getting this
message. Maybe the client string isn’t recognized by your software yet?

*headdesk*

I just upgraded my browser. The error didn’t exist before! I replied again, but the reply I got was from someone else who didn’t read the quoted text and wanted me to repeat the issue I am having.

I don’t think I’m going to get much traction going through normal customer support. :/

If anyone out there knows anyone who works at eBay, please pass this browser recognition issue along.

Update: Apparently eBay thinks that I’m using Safari 1.0.

eBay thinks I’m using Safari 1.0…
Why recommend Firefox? That’s awful silly when there’s new versions of the same browser out…

Advertisements

Leave a Comment »

No comments yet.

RSS feed for comments on this post. TrackBack URI

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Create a free website or blog at WordPress.com.

%d bloggers like this: